Refund Policy
Last updated: August 10, 2026
Merchant of Record
All payments are processed by Paddle as Merchant of Record. Refunds are issued according to this policy and applicable consumer law, typically via Paddle’s refund flow.
One-time Unlock
Because Unlock immediately reveals digital results and may trigger an AI analysis, unlocks are generally non-refundable once the result has been delivered, except where required by law or in cases of clear technical failure preventing access.
Subscriptions (Premium)
You can cancel renewal anytime to avoid future charges. If you were charged in error, or you cancel shortly after purchase and have not materially used Premium features, contact us within 7 days and we will work with Paddle on a refund where appropriate.
How to request
Email support@mybrainage.app with your Paddle receipt / transaction ID and reason. You may also use the support options in your Paddle purchase email.
Chargebacks
Please contact us before filing a chargeback so we can help resolve access or billing issues quickly.